| Re: Metal flake in brake pad...
On Thu, 13 Jan 2005 10:47:13 -0500, jj <jet@jetstream.net> wrote:
>On Thu, 13 Jan 2005 14:49:41 GMT, RonSonic <ronsonic@tampabay.rr.com>
>wrote:
>
>>On Thu, 13 Jan 2005 04:06:01 GMT, maxo <maxo@NOSPAMhome.se> wrote:
>>
>>>On Wed, 12 Jan 2005 22:23:34 -0500, jj wrote:
>>>
>>>> I've asked for them several times. Once I specified 'salmon' kool pads and
>>>> they put normal black Kool pads on. They won't even order them for me -
>>>> they tell me they're 'hard to get'.
>>>
>>>Just get some off of the net and learn to put 'em on yourself.
>>
>>He can't. The rotten guy at the lousy bike store wouldn't show him EXACTLY
>>where the adjusters are.
>>
>>Besides, a guy who can't tell if there's any brake pad left has NO business
>>removing and installing the things. Think about this for a moment.
>>
>>Ron.
>
>Ron, thanks for your comments. All of them seem fair. I'll look at my
>attitude, also.
>
>Just one thing...I can't see very well, close up things. Have astigmatism,
>myopia and my right eye is slightly double vision. This is why I can't
>'see' certain things that I 'know' a little about.
>
>Please forgive any ignorance, I'm trying to learn. Also I did get a little
>too hot under the collar. The wrench -has- been nice to me, has been pissy
>and has apologized. I do like the guy. Mostly I get frustrated.
>
>Insight taken.
>
>Best,
Thanks.
I was over harsh here. I work in retail electronics repair and get to carefully
shut my mouth at customer quirks. I do tend to vent on threads like this.
Obviously, your Trek shop has a problem. You may be a PITA customer, but you ARE
a regular customer. That the crew is not enthusiastic about helping you (I did
read you tip the tech) shows that management is really screwing themselves over
and does not deserve your support.
And I do think it is a management issue, if it were just the mechanics they'd be
more consistent (you tip). What you and I don't know is how much time pressure
that wrench is under. Does his boss know about the tips and see that as a sign
that the wrench is sweethearting you? Does he catch hell for "hanging out and
talking" when he "should be working." Maybe he shouldn't show you how to do
things so you'll come back for repairs. Either that or maybe the guy just has
the sort of people skills you find among bench techs - I don't know bike
wrenches, but suspect a geekish streak would not be a disqualification.
Same with the request for Kool Stops. Some businesses just don't handle special
orders well and employees will try hard to avoid them.
Anyway, apparently you've been with that shop a long time and feel it would be
right to tell them how they've lost your business, or give them a chance to get
their priorities back in order. Sounds right to me. Hell, just email them a link
to this thread in google if you'd rather not talk to 'em.
Anyway, thanks for being understanding of my early day crankiness.
Ron
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