| Re: Metal flake in brake pad... In article <q95eu0hmq1sb4d8tj4bkoft0due835el3b@4ax.com>,
RonSonic <ronsonic@tampabay.rr.com> writes:
> I work in retail electronics repair and get to carefully
> shut my mouth at customer quirks.
I know what you mean. I used to work in a TV/electronics
repair shop, myself. Don'cha just luv it when customers
come back to pick up their newly repaired TV and ask:
"What was wrong with it?" When I was a tyro front-end guy
I'd end up boring them to death with descriptions of what
a flyback transformer is/does, and what happens when it
goes wonky. My all-time fave was when I got to tell them
we had to replace an IC. Then they'd say: "Oh. I see."
As per Andrew Muzi's policy, we taped replaced defective
parts to the customers' copies of the work orders and gave
them back to them. The customers appreciated that.
One time when I was skeleton-staffing the front end on a
Saturday, a couple came in to pick up their TV -- a wood
cabinet consolette that was heavier than it looked.
After I gruntingly, singlehandedly heaved the weighty SOB
up onto a cart to roll it out to their car, they asked:
"What was wrong with it?" Between heaving breaths I replied:
"Too <gasp, gasp> heavy." Gave 'em a chuckle.
cheers,
Tom
--
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