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03-02-2005, 06:52 PM

> I spoke with the manager today. He said the guy I spoke with didn't know
> what he was talking about and the total bill will be $160 or there abouts.
> He had a second machanic (the one I really trust) go over the bike and
> they found that the chain, chainring and cassette needed to be replaced.
> Bearings fine etc. They have to order the cassette but otherwise no
> problem.

Mary: Thank you. Things don't always go the way they should in a business,
and sometimes things can be going bad for quite some time before it comes to
the owner or manager's attention. We (owners & managers) lose sleep over
that sort of thing; stuff that goes on that we'd correct in an instant if
only we knew. Sometimes the eyes in the back of our heads aren't working,
and sometimes we just need to be reminded now and then that there are things
we're not paying as much attention to as we should.

You may have made life unpleasant for one person at that shop, but you've
helped many others, not just those working there but also cyclists who do
business there.

--Mike Jacoubowsky
Chain Reaction Bicycles
www.ChainReaction.com
IMBA, BikesBelong, NBDA member

"Mary" <Sharkm@netcarrier.com> wrote in message
news:42265554$0$166$ad3619e8@news.netcarrier.net.. .
>
> "Mike Jacoubowsky" <mikej1@ix.netcom.com> wrote in message
> news:CYcVd.8424$OU1.7778@newssvr21.news.prodigy.co m...
>> >I am the original poster. The shop wants $300 to replace the chainring,
>> >chain and cassette. That's all folks. As I stated in a second post. I
>> >took this bike to the shop for a full tune-up every year. I have had
>> >general maintenance and some components replaced as needed. The kicker
>> >to my conversation with the mechanic was that it would be more cost
>> >effective to buy a new bike than fix the one I had. That is what really
>> >threw me for a loop. I can't believe that a 7 year old bike is obsolete
>> >but he said it was and that bikes are now built to become obsolete after
>> >a few years. He said in 6 months there would be no parts available for
>> >the bike
>>> I think he saw a middle aged woman and figured I was an easy mark. Will
>>> pick my bike up tomorrow. Have found a shop who is sure they have the
>>> parts and can do the work for a resonable price.
>>>
>>> Thanks to all for the help.
>>
>> Something really doesn't add up here. I think you need to have a
>> conversation with the owner of the shop, rather than spend time going
>> over things here. $300 for just a chain, chainrings and cassette defies
>> logic. On the other hand, at 27,000 miles, quite a number of parts on
>> your bike must be nearing the end of their lifespan; indeed, it would be
>> difficult to imagine an early Sora or RSX shifter lasting that long, and
>> a pair of those alone runs to $200. That's why, even though you've stated
>> very clearly that the $300 is just for chain, chainrings and cassette,
>> some of us wonder if there might be a communications problem.
>>
>> In any event, sounds like you've been happy with the service there
>> before, but most certainly aren't now. Your choices boil down to just
>> two- either talk with the owner of the store and find out what's really
>> going on, or take it to another shop. There's no point debating anything
>> else. I, for one, would very much like to know the result of talking with
>> the owner (if you do so).
>>
>> --Mike-- Chain Reaction Bicycles
>> www.ChainReactionBicycles.com
>
> I spoke with the manager today. He said the guy I spoke with didn't know
> what he was talking about and the total bill will be $160 or there abouts.
> He had a second machanic (the one I really trust) go over the bike and
> they found that the chain, chainring and cassette needed to be replaced.
> Bearings fine etc. They have to order the cassette but otherwise no
> problem.
>>
>
>

03-02-2005, 06:52 PM	#76 (permalink)
Mike Jacoubowsky/Chain Reaction Bicycles Guest Posts: n/a	Re: you have to be kidding > I spoke with the manager today. He said the guy I spoke with didn't know > what he was talking about and the total bill will be $160 or there abouts. > He had a second machanic (the one I really trust) go over the bike and > they found that the chain, chainring and cassette needed to be replaced. > Bearings fine etc. They have to order the cassette but otherwise no > problem. Mary: Thank you. Things don't always go the way they should in a business, and sometimes things can be going bad for quite some time before it comes to the owner or manager's attention. We (owners & managers) lose sleep over that sort of thing; stuff that goes on that we'd correct in an instant if only we knew. Sometimes the eyes in the back of our heads aren't working, and sometimes we just need to be reminded now and then that there are things we're not paying as much attention to as we should. You may have made life unpleasant for one person at that shop, but you've helped many others, not just those working there but also cyclists who do business there. --Mike Jacoubowsky Chain Reaction Bicycles www.ChainReaction.com IMBA, BikesBelong, NBDA member "Mary" <Sharkm@netcarrier.com> wrote in message news:42265554$0$166$ad3619e8@news.netcarrier.net.. . > > "Mike Jacoubowsky" <mikej1@ix.netcom.com> wrote in message > news:CYcVd.8424$OU1.7778@newssvr21.news.prodigy.co m... >> >I am the original poster. The shop wants $300 to replace the chainring, >> >chain and cassette. That's all folks. As I stated in a second post. I >> >took this bike to the shop for a full tune-up every year. I have had >> >general maintenance and some components replaced as needed. The kicker >> >to my conversation with the mechanic was that it would be more cost >> >effective to buy a new bike than fix the one I had. That is what really >> >threw me for a loop. I can't believe that a 7 year old bike is obsolete >> >but he said it was and that bikes are now built to become obsolete after >> >a few years. He said in 6 months there would be no parts available for >> >the bike >>> I think he saw a middle aged woman and figured I was an easy mark. Will >>> pick my bike up tomorrow. Have found a shop who is sure they have the >>> parts and can do the work for a resonable price. >>> >>> Thanks to all for the help. >> >> Something really doesn't add up here. I think you need to have a >> conversation with the owner of the shop, rather than spend time going >> over things here. $300 for just a chain, chainrings and cassette defies >> logic. On the other hand, at 27,000 miles, quite a number of parts on >> your bike must be nearing the end of their lifespan; indeed, it would be >> difficult to imagine an early Sora or RSX shifter lasting that long, and >> a pair of those alone runs to $200. That's why, even though you've stated >> very clearly that the $300 is just for chain, chainrings and cassette, >> some of us wonder if there might be a communications problem. >> >> In any event, sounds like you've been happy with the service there >> before, but most certainly aren't now. Your choices boil down to just >> two- either talk with the owner of the store and find out what's really >> going on, or take it to another shop. There's no point debating anything >> else. I, for one, would very much like to know the result of talking with >> the owner (if you do so). >> >> --Mike-- Chain Reaction Bicycles >> www.ChainReactionBicycles.com > > I spoke with the manager today. He said the guy I spoke with didn't know > what he was talking about and the total bill will be $160 or there abouts. > He had a second machanic (the one I really trust) go over the bike and > they found that the chain, chainring and cassette needed to be replaced. > Bearings fine etc. They have to order the cassette but otherwise no > problem. >> > >