| Re: Rivendell customer service is very good
"Gooserider" wrote
> I paid Rivendell $20 on Sunday for a subscription to the Rivendell Reader
> and a catalog. It was mailed on Monday, and arrived here in Florida on
> Wednesday, which was surprising. I read the catalog and I'm starting to
> think they're on to something with the whole "functional bike" thing. I'm
> not financially able to buy a Rivendell now, but I'm considering buying a
> longer stem to get my bars even with my saddle. Not knowing what I needed,
I
> called Rivendell. I spent 20 minutes on the phone with Rich, who worked
with
> the limited info I was able to give(called from work, no bike to measure),
> and he gave me an idea what I needed, but wanted me to measure and get
back
> to him. No pressure. I'm going to buy the Nitto Technomic stem and if
> raising the bars makes things more comfortable, I think I'm going to put
> down a deposit on a Rivendell custom. 2 years wait and $3500-$4000, but I
> think that will be the bike I hand down to my kids.
>
Rivendell has been consistently excellent to do business with. I've had a
Riv touring frame for almost 4 years now, and I don't ever plan on replacing
it (although I would love to have another Riv for fast day rides).
--
mark
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