| Re: Bike query...
"* * Chas" wrote: (clip) I think that it takes a lot of nerve bringing a
new bike purchased somewhere else into a LBS and asking them to make free
adjustments! How many posters who made that suggestion would work for free
themselves?
^^^^^^^^^^^^^^^^^
I have taken a bike, not purchased from them, into an LBS for work. I never
ask or expect it to be done free. However, they sometimes decline to charge
for something minor--this could be from pure generosity, or as a way of
making me into a future customer.
A shop can spend untold amounts on advertising, and never really know how
well it is paying off. OTOH, a helpful little freebe can be the basis for a
long and profitable future with a potential customer. Remember also that
people talk to their friends about how they were treated.
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