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01-09-2007, 07:55 AM

In article <87249$459e6411$48102ef8$1535@ALLTEL.NET>, allUcan@dontemailme.com
says...

>I've yet to receive a reply to my emails.
>
>If and when I do hear from them, I'll post
>the reply to this thread.

It took about a week, but here is the reply
I received, plus my response to it:
================================================== ===================
Dear Mr _____________

Thank you for your e-mail.

Brooks warranty covers two years from date of manufacture, or two years from
purchase date (if supported by a valid sales receipt). Unfortunately, your
saddle is 10 years old and so does not qualify under either of these criteria.

It is possible for you to return the saddle here to the UK for repair.
However, this would be a chargeable service to the amount of £25 (GBP), or 35
Euros. As Brooks does not have a credit card facility, payment would need to
be made by cheque, or bank transfer (in either of these two currencies only).

Best Regards, Steven Green (office manager, Brooks England)
================================================== =======================
My subsequent reply:

Dear Mr. Green,

Thank you for your reply.

I'm sorry to hear that Brooks does not stand behind their
products more firmly. It should be obvious that this failure
is NOT a result of abusive treatment. In fact I have documentary
evidence now - from others who have corresponded with me
via bicycling forums - that the breakage of the rails has been a
common problem with Brooks saddles of that design.

I trust that the change to titanium rails has been a solution
that current purchasers benefit from.

01-09-2007, 07:55 AM	#17 (permalink)
Baker Mann Posts: n/a	Re: Brookes leather saddle failure! In article <87249$459e6411$48102ef8$1535@ALLTEL.NET>, allUcan@dontemailme.com says... >I've yet to receive a reply to my emails. > >If and when I do hear from them, I'll post >the reply to this thread. It took about a week, but here is the reply I received, plus my response to it: ================================================== =================== Dear Mr _____________ Thank you for your e-mail. Brooks warranty covers two years from date of manufacture, or two years from purchase date (if supported by a valid sales receipt). Unfortunately, your saddle is 10 years old and so does not qualify under either of these criteria. It is possible for you to return the saddle here to the UK for repair. However, this would be a chargeable service to the amount of £25 (GBP), or 35 Euros. As Brooks does not have a credit card facility, payment would need to be made by cheque, or bank transfer (in either of these two currencies only). Best Regards, Steven Green (office manager, Brooks England) ================================================== ======================= My subsequent reply: Dear Mr. Green, Thank you for your reply. I'm sorry to hear that Brooks does not stand behind their products more firmly. It should be obvious that this failure is NOT a result of abusive treatment. In fact I have documentary evidence now - from others who have corresponded with me via bicycling forums - that the breakage of the rails has been a common problem with Brooks saddles of that design. I trust that the change to titanium rails has been a solution that current purchasers benefit from.