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01-09-2007, 11:15 AM

On Tue, 09 Jan 2007 11:55:35 -0500, allUcan@dontemailme.com (Baker
Mann) wrote:

>In article <87249$459e6411$48102ef8$1535@ALLTEL.NET>, allUcan@dontemailme.com
>says...
>
>>I've yet to receive a reply to my emails.
>>
>>If and when I do hear from them, I'll post
>>the reply to this thread.
>
>It took about a week, but here is the reply
>I received, plus my response to it:
>================================================= ====================
>Dear Mr _____________
>
>Thank you for your e-mail.
>
>Brooks warranty covers two years from date of manufacture, or two years from
>purchase date (if supported by a valid sales receipt). Unfortunately, your
>saddle is 10 years old and so does not qualify under either of these criteria.
>
>It is possible for you to return the saddle here to the UK for repair.
>However, this would be a chargeable service to the amount of £25 (GBP), or 35
>Euros. As Brooks does not have a credit card facility, payment would need to
>be made by cheque, or bank transfer (in either of these two currencies only).
>
>Best Regards, Steven Green (office manager, Brooks England)
>================================================= ========================
>My subsequent reply:
>
>Dear Mr. Green,
>
>Thank you for your reply.
>
>I'm sorry to hear that Brooks does not stand behind their
>products more firmly. It should be obvious that this failure
>is NOT a result of abusive treatment. In fact I have documentary
>evidence now - from others who have corresponded with me
>via bicycling forums - that the breakage of the rails has been a
>common problem with Brooks saddles of that design.
>
>I trust that the change to titanium rails has been a solution
>that current purchasers benefit from.

Wow. Just buy yourself a new saddle. Expecting a company to cough
up new merchandise after 10 years of use is simply ridiculous.

01-09-2007, 11:15 AM	#18 (permalink)
Fritz Posts: n/a	Re: Brookes leather saddle failure! On Tue, 09 Jan 2007 11:55:35 -0500, allUcan@dontemailme.com (Baker Mann) wrote: >In article <87249$459e6411$48102ef8$1535@ALLTEL.NET>, allUcan@dontemailme.com >says... > >>I've yet to receive a reply to my emails. >> >>If and when I do hear from them, I'll post >>the reply to this thread. > >It took about a week, but here is the reply >I received, plus my response to it: >================================================= ==================== >Dear Mr _____________ > >Thank you for your e-mail. > >Brooks warranty covers two years from date of manufacture, or two years from >purchase date (if supported by a valid sales receipt). Unfortunately, your >saddle is 10 years old and so does not qualify under either of these criteria. > >It is possible for you to return the saddle here to the UK for repair. >However, this would be a chargeable service to the amount of £25 (GBP), or 35 >Euros. As Brooks does not have a credit card facility, payment would need to >be made by cheque, or bank transfer (in either of these two currencies only). > >Best Regards, Steven Green (office manager, Brooks England) >================================================= ======================== >My subsequent reply: > >Dear Mr. Green, > >Thank you for your reply. > >I'm sorry to hear that Brooks does not stand behind their >products more firmly. It should be obvious that this failure >is NOT a result of abusive treatment. In fact I have documentary >evidence now - from others who have corresponded with me >via bicycling forums - that the breakage of the rails has been a >common problem with Brooks saddles of that design. > >I trust that the change to titanium rails has been a solution >that current purchasers benefit from. Wow. Just buy yourself a new saddle. Expecting a company to cough up new merchandise after 10 years of use is simply ridiculous.