| Re: Performance bike opened a new store
On Wed, 31 Jan 2007 09:01:41 -0600, Pat typed:
> And then hired salespeople who appear to know nothing about cycling! WTF? I
> tried talking about the "virtues" of Cytomax vs. Endurox and drew completely
> blank stares. I asked about Camelbaks with the same result...but the kicker
> was when I went to talk socks. Socks! How can you not know about cycling
> socks?
>
> I can go to the shelf, pick up the product, and read the tag along with the
> best of them. That's not good enough for a prospective salesperson. This
> sort of product cluelessness does not exist at REI. Maybe I'm spoiled in my
> expectations....
I always had good experiences with the shop on Halsted in Chicago. Don't
know about other locations.
Agree with ya on the REI. I prefer them to the LBS's, as I've never
been fed a line of bull**** from the staff. I dealt with a guy that was
pretty new in the cycling department the other night and he admitted
such--he basically said that he needed to consult with a more experienced
staffer so he'd not give me bad information. Straight up.
I don't know if it's the training or trickle down from the attitude in the
corporate office, but REI seems to "get it". Looking at their house brand
of Novara bikes--their bike buyer "gets it" as well.
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