02-01-2007, 08:48 AM
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#14 (permalink)
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| Guest | Re: Performance bike opened a new store
Pat;173519 Wrote:
> And then hired salespeople who appear to know nothing about cycling!
> WTF? I
> tried talking about the "virtues" of Cytomax vs. Endurox and drew
> completely
> blank stares. I asked about Camelbaks with the same result...but the
> kicker
> was when I went to talk socks. Socks! How can you not know about
> cycling
> socks?
>
> I can go to the shelf, pick up the product, and read the tag along with
> the
> best of them. That's not good enough for a prospective salesperson.
> This
> sort of product cluelessness does not exist at REI. Maybe I'm spoiled
> in my
> expectations....
In the 15 years my wife & I have been occasionally visiting Performance
in CH, last year was the first a "sales person" actually acknowledged
our existence and tried to help us. It was so unique, I searched out
the manager to give kudus to young man.
Re: REI. Other than the mechanic at charity events, I have yet to see
any REI associate in the cycle area, let alone knowledgeable. On the
other hand, for hiking / camping, has been great.
Let's face it, pick your favorite store, isn't the service dependent
upon who the staff happens to be a particular day? Is the manager
there that day? Does the person have a pre-existing relationship with
you? Has the staff person learned over time your shopping / looking
preferences? Some do; some never get it.
--
skiffrun
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