| Re: Customer had a problem with our service
Mike Jacoubowsky wrote:
> Just heard about this one from my wife. We had a customer come in for
> a flat tire, which she had someone take care of. He was then telling
> her he's had some problems with our shop, specifically that we had
> previously recommended his chain be replaced because it was worn. She
> explained to him that we recommend replacing chains when worn because
> if you let them go on too long, they wear out your cassette.
>
> He replied that wasn't a problem because he doesn't use cassettes
> anymore, just CDs. And he was serious. He went on to say that he
> planned to ride the same chain until it broke.
>
> (This particular customer is playing with less than a full deck, so
> we try to be nice, but it was very difficult to keep from cracking up
> in this case)
One cog short of a cluster? :-P
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