| Re: Customer had a problem with our service
In article <53bmtdF1rme27U1@mid.individual.net>,
"Pat" <Pat@faraway.com> wrote:
> > Your mistake is to empathize with Mike because he's posting here. If
> > you look at it from the customer's perspective, why does this moron bike
> > mechanic think a chain has anything to do with a music player? Is is
> > clear *now* how being an elitist ***** creates an opportunity for both
> > sides to look foolish?
>
> You are reading something into the original post that wasn't there! Mike
> isn't an "elitist *****"!
Yes, he clearly is. Stop defending him because he is here to defend
himself. The person that needs to be represented here is the customer.
> The customer didn't have an inkling that the bike
> mechanic thought anything was out of the ordinary...he wasn't affected at
> all! He left the shop happy.
Now who is reading stuff into posts? Nothing was mentioned about how
the incident ended, and fixing the flat was completely unrelated to
Mike's intent to belittle the customer on Usenet.
> It seems to me that some people are reading
> into that simple post some hurtful experience from their past. Are you
> being honest with yourself, here? Did somebody who you call "elitist" make
> you feel small or foolish?
If so, it would mean my empathy is at least well placed. What would
embarrass me would be to take Mike's side because I instead had some
deep-seated desire to get revenge on a world that has treated me so
badly . . . by being an elitist ***** to a random person who wants to
give me money. If you *really* think a cycle of abuse is the answer,
you need to read those psychology books over again before you attempt to
analyze someone else.
> > No, I am bending over backwards because the customer is not here to
> > defend themselves and because Mike is contributing to an unfriendly
> > biking atmosphere, as are you.
>
> That would only be true if the customer was made to feel uncomfortable. He
> wasn't!
Yes, because it is *so* much better to talk about them behind their back
on a global forum! What's next, posting security videos on YouTube
under the title "Look What Kind of Jerkwads We Get In Our Shop". I am
simply amazed that you, and others, are so eager to see customers
treated poorly, as though you are never a customer yourself.
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