| Re: Customer had a problem with our service
In article <2o8Ah.63760$Oa.56340@edtnps82>, me <me@nowhere.com> wrote:
> I would guess you haven't worked in retail before?
Probably more than you. Or maybe I just did a better job of it than you.
> Like the OP tried to
> make plain, some people JUST DON"T GET IT. They are incapable of applying
> logic to their everyday life.
What was shown was not a lack of logic, but a misunderstanding of
terminology. Given the circumstances, there is nothing particularly
funny about it, and there is no good reason to belittle a customer on a
global forum.
> If I didn't know what a "cassette" was, and someone said that to me in
> that case, my response would be "what?" or maybe look puzzled, which would
> I am sure, have resulted in the explanation required. I would NOT have
> jumped from the subject of bicycles to music storage formats because of
> the similarity of terminology.
Well bully for your thought process, but the first thing you should have
learned when dealing with customers is that neither of you are mind
readers. As I have already posted, the basic misunderstanding makes it
just as easy for the *customer* to think that it is the employee who is
changing the subject. A polite correction goes a lot farther than a
stifled laugh followed by a post to Usenet saying the customer wasn't
sane.
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