| Re: Customer had a problem with our service
In article <it1Ah.2834$ov2.582@trndny06>,
Stephen Harding <smharding16@msn.com> wrote:
> Doc O'Leary wrote:
> >
> > Hardly, and it is further distasteful that you're attempting to justify
> > your bad behavior. You used a term they did not understand in one
> > context, so they tried to make sense of it in the only context they had
> > for the term. You might like to laugh at them for it, but in their eyes
> > you look just as foolish for trying to change the subject.
>
> He didn't laugh *at* the guy!
>
> They chuckled about it *afterwards*.
Yes, which is why I wrote "might like to laugh". And, again, please
explain to me how it is better to laugh at them behind their back on a
global forum?
> Funny stories *abound* in customer relations. Probably most
> often the customer never fully realizes they've made a gaff
> of some sort.
I'm all for a funny story of a bad customer getting what they deserve,
but this wasn't one. Someone misunderstood an obscure bit of mechanical
terminology, and for that they are called insane world wide?
> He didn't laugh at them! It was a humorous story that brought
> about laugher (if that) after the customer was gone. The
> customer apparently never knew he made such a gaff.
I'm just stunned that so many of you think that is a good thing! As I
have already said, the customer should have been corrected on the spot
and a laugh (if that) *shared*. What happened here, and your defense of
Mike, is just perpetual cruelty.
> >>There's a lesson for many of us there. Don't assume that someone else's
> >>world works quite the same as your own.
> >
> > Seems mostly to be a lesson for you. Seems like you haven't learned it.
>
> Seems you need to re-read the post.
I have. Perhaps it is you who needs to go back and see things from the
customer's perspective.
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