| Re: Customer had a problem with our service
Doc O'Leary wrote:
> In article <it1Ah.2834$ov2.582@trndny06>,
> Stephen Harding <smhardin...@msn.com> wrote:
>
> I'm all for a funny story of a bad customer getting what they deserve,
> but this wasn't one.
Then there is no such thing as a funny story about a customer.
> Someone misunderstood an obscure bit of mechanical
> terminology, and for that they are called insane world wide?
You are the only one using the *insane* term, meaning in _your_ mind
he has been interpreted as insane.
> > He didn't laugh at them! It was a humorous story that brought
> > about laugher (if that) after the customer was gone. The
> > customer apparently never knew he made such a gaff.
>
> I'm just stunned that so many of you think that is a good thing! As I
> have already said, the customer should have been corrected on the spot
> and a laugh (if that) *shared*. What happened here, and your defense of
> Mike, is just perpetual cruelty.
Perpetual cruelty? Do you even listen to yourself? Cruel to whom?
You have a real problem.
> > >>There's a lesson for many of us there. Don't assume that someone else's
> > >>world works quite the same as your own.
>
> > > Seems mostly to be a lesson for you. Seems like you haven't learned it.
>
> > Seems you need to re-read the post.
>
> I have. Perhaps it is you who needs to go back and see things from the
> customer's perspective.
You know, I have been in the customer's perspective. And you know
what? I was an *idiot*. I doubt any of us have never been an idiot.
I can laugh about it. And I have no doubt I have said and/or done
things that made people, aftewr I walked away, say "Do you believe
that?" I've even told other people about my gaffe, and shared the
laugh.
I have hinted at something here, but now I feel I have to come out and
say it. You need to get an enema, because you are really, really full
of ****.
Austin
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