| Re: Customer had a problem with our service
>> I have. Perhaps it is you who needs to go back and see things from the
>> customer's perspective.
>
> You know, I have been in the customer's perspective. And you know
> what? I was an *idiot*. I doubt any of us have never been an idiot.
> I can laugh about it. And I have no doubt I have said and/or done
> things that made people, aftewr I walked away, say "Do you believe
> that?" I've even told other people about my gaffe, and shared the
> laugh.
There are far worse things you can do than share a laugh with someone at
your own "expense." I learned a very long time ago that eating a healthy
dose of crow now & then is an essential part of a well-balanced personality.
--Mike Jacoubowsky
Chain Reaction Bicycles
www.ChainReaction.com
Redwood City & Los Altos, CA USA
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