| Re: Customer had a problem with our service
On Feb 13, 9:37 am, Doc O'Leary <droleary.use...@1q2007.subsume.com>
wrote:
> In article <2o8Ah.63760$Oa.56340@edtnps82>, me <m...@nowhere.com> wrote:
> > Like the OP tried to
> > make plain, some people JUST DON"T GET IT. They are incapable of applying
> > logic to their everyday life.
>
> What was shown was not a lack of logic, but a misunderstanding of
> terminology. Given the circumstances, there is nothing particularly
> funny about it, and there is no good reason to belittle a customer on a
> global forum.
Not knowing that "cassette" refers to a collection of gears is a
misunderstanding of terminology. Thinking that "chain wear leads to
cassette wear" is irrelevant if you listen to CD's is a lack of logic,
regardless of whether you understand the bicycle term. Why? To come
to that conclusion, one has to assume the tech was trying to say that
a worn out chain will wear out my music tapes. That is a lack of
logic, regardless of the terminology issue.
> > If I didn't know what a "cassette" was, and someone said that to me in
> > that case, my response would be "what?" or maybe look puzzled, which would
> > I am sure, have resulted in the explanation required. I would NOT have
> > jumped from the subject of bicycles to music storage formats because of
> > the similarity of terminology.
> Well bully for your thought process, but the first thing you should have
> learned when dealing with customers is that neither of you are mind
> readers.
He proves that it';s a lack of logic, and you change the subject.
> As I have already posted, the basic misunderstanding makes it
> just as easy for the *customer* to think that it is the employee who is
> changing the subject. A polite correction goes a lot farther than a
> stifled laugh followed by a post to Usenet saying the customer wasn't
> sane.
How in hell do you know there was no polite correction? You are so
full of it I can hardly believe it. If only you could see how foolish
you look.
Austin (yep, that *was* belittling)
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