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02-14-2007, 12:11 PM

"Cathy Kearns" <cathy_kearns@yahoo.com> wrote in message
news

AGAh.44640$Gr2.4582@newssvr21.news.prodigy.n et...
>
> <frkrygow@gmail.com> wrote in message
> news:1171388027.481426.20740@q2g2000cwa.googlegrou ps.com...
>> On Feb 13, 10:49 am, Doc O'Leary <droleary.use...@1q2007.subsume.com>
>> wrote:
>>> And, again, please
>>> explain to me how it is better to laugh at them behind their back on a
>>> global forum?
>>
>> The customer is not hurt in any way by this discussion. He doesn't
>> know about it. His name was never mentioned. In fact, the city he
>> lives in was never mentioned. He's completely anonymous, so he's
>> unharmed in any way.
>
> I think if anyone was harmed in this story it would be Chain Reaction.
> There are folks on this forum, myself included, that know where the Chain
> Reaction stores are, and have even been customers. (My husband bought his
> carbon fiber road bike there, and many, many accessories.) However, it's
> an area with many a local bike shop for competition. I don't know of any
> other ones that post customer stories on this newsgroup.
>
> Let's look how this story came off to me. A guy comes into the shop to
> have his flat tire fixed. I'd make an assumption that this customer isn't
> likely to know a ton about bikes, as fixing tires isn't that hard. He
> mentions to the shop owner's wife that he feels the service people are
> trying to take advantage of his naivety by pushing for unneeded parts.
> The wife of the owner responds by dazzling the guy with techno jargon, and
> for those not thinking cassette was techno jargon, look up cassette in
> your dictionary. See bike parts mentioned in there anywhere? Now in my
> mind, it doesn't really matter what the customer said after that, that's
> just clueless customer service. What really doesn't help is the shop
> owner thinks it's a cute story because "this particular customer is
> playing with less than a full deck, so we try to be nice, but it was very
> difficult to keep from cracking up in this case."
>
> So you would think Mike would share this chuckle with biking buddies,
> other employees, maybe even bicycle enthusiast customers who he knows well
> enough to see it his way. But no, he puts it out there on a global news
> group to ensure a wide swath of potential customers would see it.
>
> Mike might be a nice guy, but when it comes to public relations, I'm not
> sure he's playing with a full deck.
>

Any bike rider who is so stupid to not know the difference between a bicycle
drive train cassette and a musical media needs to be laughed at. They are
a joke to begin with, that's one of the problems with today's society, we're
raising a bunch of idiots, and then defending their right to be an idiot.

02-14-2007, 12:11 PM	#31 (permalink)
di Posts: n/a	Re: Customer had a problem with our service "Cathy Kearns" <cathy_kearns@yahoo.com> wrote in message newsAGAh.44640$Gr2.4582@newssvr21.news.prodigy.n et... > > <frkrygow@gmail.com> wrote in message > news:1171388027.481426.20740@q2g2000cwa.googlegrou ps.com... >> On Feb 13, 10:49 am, Doc O'Leary <droleary.use...@1q2007.subsume.com> >> wrote: >>> And, again, please >>> explain to me how it is better to laugh at them behind their back on a >>> global forum? >> >> The customer is not hurt in any way by this discussion. He doesn't >> know about it. His name was never mentioned. In fact, the city he >> lives in was never mentioned. He's completely anonymous, so he's >> unharmed in any way. > > I think if anyone was harmed in this story it would be Chain Reaction. > There are folks on this forum, myself included, that know where the Chain > Reaction stores are, and have even been customers. (My husband bought his > carbon fiber road bike there, and many, many accessories.) However, it's > an area with many a local bike shop for competition. I don't know of any > other ones that post customer stories on this newsgroup. > > Let's look how this story came off to me. A guy comes into the shop to > have his flat tire fixed. I'd make an assumption that this customer isn't > likely to know a ton about bikes, as fixing tires isn't that hard. He > mentions to the shop owner's wife that he feels the service people are > trying to take advantage of his naivety by pushing for unneeded parts. > The wife of the owner responds by dazzling the guy with techno jargon, and > for those not thinking cassette was techno jargon, look up cassette in > your dictionary. See bike parts mentioned in there anywhere? Now in my > mind, it doesn't really matter what the customer said after that, that's > just clueless customer service. What really doesn't help is the shop > owner thinks it's a cute story because "this particular customer is > playing with less than a full deck, so we try to be nice, but it was very > difficult to keep from cracking up in this case." > > So you would think Mike would share this chuckle with biking buddies, > other employees, maybe even bicycle enthusiast customers who he knows well > enough to see it his way. But no, he puts it out there on a global news > group to ensure a wide swath of potential customers would see it. > > Mike might be a nice guy, but when it comes to public relations, I'm not > sure he's playing with a full deck. > Any bike rider who is so stupid to not know the difference between a bicycle drive train cassette and a musical media needs to be laughed at. They are a joke to begin with, that's one of the problems with today's society, we're raising a bunch of idiots, and then defending their right to be an idiot.