gray market kurt fluid trainers and warranty coverage - Cycling Mob: Road Cycling, Mountain Biking and More

12-10-2004, 08:23 AM

there are lots of kurt fluid trainers on ebay for $100 less than kurt
themselves are selling them. however, kurt says they will not service
these gray market trainers at all.

i'm curious how kurt can establish whether a particular trainer was
sold thru official channels or not.

it's pretty common for people to misplace their purchase receipts or
receive an item as a gift w/o any sort of receipt. in those cases, i'm
sure that kurt would be compelled to provide service, even if the owner
agrees to pay for it.

thoughts?

12-10-2004, 09:52 AM

<wamanning@gmail.com> wrote in message
news:1102695788.149490.112330@f14g2000cwb.googlegr oups.com...
> there are lots of kurt fluid trainers on ebay for $100 less than kurt
> themselves are selling them. however, kurt says they will not service
> these gray market trainers at all.
>
> i'm curious how kurt can establish whether a particular trainer was
> sold thru official channels or not.
>
> it's pretty common for people to misplace their purchase receipts or
> receive an item as a gift w/o any sort of receipt. in those cases, i'm
> sure that kurt would be compelled to provide service, even if the owner
> agrees to pay for it.
>
> thoughts?

Do they have serial numbers? That's the usual way of tracking whether items
were originally shipped for overseas sale.

RichC

12-10-2004, 09:52 AM

<wamanning@gmail.com> wrote in message
news:1102695788.149490.112330@f14g2000cwb.googlegr oups.com...
> there are lots of kurt fluid trainers on ebay for $100 less than kurt
> themselves are selling them. however, kurt says they will not service
> these gray market trainers at all.
>
> i'm curious how kurt can establish whether a particular trainer was
> sold thru official channels or not.
>
> it's pretty common for people to misplace their purchase receipts or
> receive an item as a gift w/o any sort of receipt. in those cases, i'm
> sure that kurt would be compelled to provide service, even if the owner
> agrees to pay for it.
>
> thoughts?

Do they have serial numbers? That's the usual way of tracking whether items
were originally shipped for overseas sale.

RichC

12-10-2004, 09:52 AM

<wamanning@gmail.com> wrote in message
news:1102695788.149490.112330@f14g2000cwb.googlegr oups.com...
> there are lots of kurt fluid trainers on ebay for $100 less than kurt
> themselves are selling them. however, kurt says they will not service
> these gray market trainers at all.
>
> i'm curious how kurt can establish whether a particular trainer was
> sold thru official channels or not.
>
> it's pretty common for people to misplace their purchase receipts or
> receive an item as a gift w/o any sort of receipt. in those cases, i'm
> sure that kurt would be compelled to provide service, even if the owner
> agrees to pay for it.
>
> thoughts?

Do they have serial numbers? That's the usual way of tracking whether items
were originally shipped for overseas sale.

RichC

12-10-2004, 09:52 AM

<wamanning@gmail.com> wrote in message
news:1102695788.149490.112330@f14g2000cwb.googlegr oups.com...
> there are lots of kurt fluid trainers on ebay for $100 less than kurt
> themselves are selling them. however, kurt says they will not service
> these gray market trainers at all.
>
> i'm curious how kurt can establish whether a particular trainer was
> sold thru official channels or not.
>
> it's pretty common for people to misplace their purchase receipts or
> receive an item as a gift w/o any sort of receipt. in those cases, i'm
> sure that kurt would be compelled to provide service, even if the owner
> agrees to pay for it.
>
> thoughts?

Do they have serial numbers? That's the usual way of tracking whether items
were originally shipped for overseas sale.

RichC

12-10-2004, 10:19 AM

> i'm curious how kurt can establish whether a particular trainer was
> sold thru official channels or not.
>
> it's pretty common for people to misplace their purchase receipts or
> receive an item as a gift w/o any sort of receipt. in those cases, i'm
> sure that kurt would be compelled to provide service, even if the owner
> agrees to pay for it.

Sometimes there are serial numbers, and sometimes simply a different color
for part of the assembly. But aside from that, there's an increasing trend
to require receipts for returns, period, particularly if the product has
been made for a longer time than the warranty (in other words, where the
warranty might have expired based on purchase date). In most cases, a
customer with a misplaced receipt can obtain a copy from the place they
purchased the product (which we do for customers frequently).

--Mike Jacoubowsky
Chain Reaction Bicycles
[Only registered and activated users can see links. ]
IMBA, BikesBelong, NBDA member

12-10-2004, 10:19 AM

> i'm curious how kurt can establish whether a particular trainer was
> sold thru official channels or not.
>
> it's pretty common for people to misplace their purchase receipts or
> receive an item as a gift w/o any sort of receipt. in those cases, i'm
> sure that kurt would be compelled to provide service, even if the owner
> agrees to pay for it.

Sometimes there are serial numbers, and sometimes simply a different color
for part of the assembly. But aside from that, there's an increasing trend
to require receipts for returns, period, particularly if the product has
been made for a longer time than the warranty (in other words, where the
warranty might have expired based on purchase date). In most cases, a
customer with a misplaced receipt can obtain a copy from the place they
purchased the product (which we do for customers frequently).

--Mike Jacoubowsky
Chain Reaction Bicycles
[Only registered and activated users can see links. ]
IMBA, BikesBelong, NBDA member

12-10-2004, 10:19 AM

> i'm curious how kurt can establish whether a particular trainer was
> sold thru official channels or not.
>
> it's pretty common for people to misplace their purchase receipts or
> receive an item as a gift w/o any sort of receipt. in those cases, i'm
> sure that kurt would be compelled to provide service, even if the owner
> agrees to pay for it.

Sometimes there are serial numbers, and sometimes simply a different color
for part of the assembly. But aside from that, there's an increasing trend
to require receipts for returns, period, particularly if the product has
been made for a longer time than the warranty (in other words, where the
warranty might have expired based on purchase date). In most cases, a
customer with a misplaced receipt can obtain a copy from the place they
purchased the product (which we do for customers frequently).

--Mike Jacoubowsky
Chain Reaction Bicycles
[Only registered and activated users can see links. ]
IMBA, BikesBelong, NBDA member

12-10-2004, 10:19 AM

> i'm curious how kurt can establish whether a particular trainer was
> sold thru official channels or not.
>
> it's pretty common for people to misplace their purchase receipts or
> receive an item as a gift w/o any sort of receipt. in those cases, i'm
> sure that kurt would be compelled to provide service, even if the owner
> agrees to pay for it.

Sometimes there are serial numbers, and sometimes simply a different color
for part of the assembly. But aside from that, there's an increasing trend
to require receipts for returns, period, particularly if the product has
been made for a longer time than the warranty (in other words, where the
warranty might have expired based on purchase date). In most cases, a
customer with a misplaced receipt can obtain a copy from the place they
purchased the product (which we do for customers frequently).

--Mike Jacoubowsky
Chain Reaction Bicycles
[Only registered and activated users can see links. ]
IMBA, BikesBelong, NBDA member