Rivendell customer service is very good

03-03-2005, 05:07 PM

I paid Rivendell $20 on Sunday for a subscription to the Rivendell Reader
and a catalog. It was mailed on Monday, and arrived here in Florida on
Wednesday, which was surprising. I read the catalog and I'm starting to
think they're on to something with the whole "functional bike" thing. I'm
not financially able to buy a Rivendell now, but I'm considering buying a
longer stem to get my bars even with my saddle. Not knowing what I needed, I
called Rivendell. I spent 20 minutes on the phone with Rich, who worked with
the limited info I was able to give(called from work, no bike to measure),
and he gave me an idea what I needed, but wanted me to measure and get back
to him. No pressure. I'm going to buy the Nitto Technomic stem and if
raising the bars makes things more comfortable, I think I'm going to put
down a deposit on a Rivendell custom. 2 years wait and $3500-$4000, but I
think that will be the bike I hand down to my kids.