Does anyone know how to recover from Kryptonite locks?

Brian K · 01-14-2008, 07:53 AM

I turned my old Kryptonite U-lock in on the lock exchange program because you could open it with a Bic pen. They sent me a new U-lock which was fine. At the time of the exchange, the woman at Kryptonite said I was registered. Then my bike was stolen. It turns out he metal on the new U-lock is so soft, you can pry it apart with a crow bar or a tire jack. Kryptonite won't re-imburse me for my bike. Now they say I wasn't registered. Can anyone give me some advice on how to get them to pay up?